Here are our simple rules and guidelines for all of our preorders.
1. We only use pre orders to reserve product that has limited runs and will have limited stock available in North America. Preorders help us determine how many items will be needed so everyone who would like to purchase one gets one.
3. Want to add items to your order before it ships? When other items come into stock go ahead and order them and we will refund any additional shipping charges. Even if we don't combine the shipments you will pay no extra shipping if they are ordered within a week of your pre order shipping.
2. A refund can be requested at anytime until the item is received. Once the item is received a normal return can be made and a full refund will be given if the item is still in resellable condition.
3. The delivery date cannot be guaranteed. We make our best estimates on transit times and customs clearance, but we can not give you an exact delivery date. We will keep you posted on any delay the products may have and let you know when your products ship to you. But again, a refund can be requested at anytime until the item is received.
4. Your credit card will be charged at the time of pre order, but will be immediately refunded if a cancellation is requested.
If you have any questions or concerns please email us at Adam@RockyMountainUltra.com.